Helpline & Support

Electricity consumers in Azad Jammu & Kashmir often need speedy access to customer support-whether it's for a power outage, a billing issue, a new connection query or a meter-related complaint. For efficient customer service, the AJK Electricity Department has introduced multiple helplines, email support, and regional office contacts that help residents get assistance without visiting the offices physically.

Why the AJKED Helpline Matters

Electricity-related issues usually need quick responses. A sudden power failure, a wrongly charged bill or a meter complaint can disturb your daily routine. AJKED's dedicated helpline services ensure that:

1. You get immediate support during outages
2. Billing and meter issues are resolved promptly
3. Consumers can receive accurate guidance on new connections
4. Complaints reach the right department without delays



With multiple contact options available, customers can choose the most convenient way to get help—phone call, email, or regional office contact.

District Complaint Centers

Official AJKED Helpline Numbers

Here are the main customer support numbers you can call anytime you face an issue related to electricity supply or billing:

1. General Electricity Helpline – 1912

This is the official quick-response helpline used across AJK for fault reporting, emergencies and complaints. You can call it for:

• Load complaints
• Voltage issues
• Transformer problems
• Sudden outages

2. Toll-Free Customer Support – 1800-180-7666

A toll-free number that customers can call for billing problems, account corrections and connection-related information.

3. Regional Office Contact (Muzaffarabad)

For issues specific to the Muzaffarabad region consumers may directly contact:
05822-920772
This helps in cases where you need subdivision-level coordination or field staff involvement.

AJKED Official Email Support

If you prefer written communication or need to submit documents, AJKED provides a dedicated support email:
support@ajked.gok.pk
Use this email ID for:

• Ajk Duplicate bill requests
• Meter disputes
• New connection queries
• Complaint follow-ups